Online Store Policy
Plant Health Guarantee
We source our plants from experienced and reputable nurseries that guarantee 100% disease and pest free material. We examine every arrangement before it leaves the gallery and warehouse to assure it is healthy and ready for its new home. All plant arrangements come with easy care instructions so that you are familiar with the needs of the plant when it arrives. We offer a plant health guarantee for any possible issues with insects, pests and diseases as follows: Cacti & Succulents in Tabletop/Terrariums – 14 Days, Foliage, Air plants, and all Floor plants - 7 days.
Please note that problems arising from overwatering, under-watering, exposure to extreme temperatures, lighting excess (direct sunlight) or deficiency (not enough light), and other man–made actions that are beyond our control are not covered under the guarantee and are the responsibility of the new owner upon receipt of the plant. We don’t guarantee orchid arrangements once they have been picked-up or delivered to client due to their extreme sensitivity to external factors mentioned above.
If you notice any issues with the plant, refer to the Care section of our website where you will find FAQ and other useful tips. If after reviewing information online, you still have issues, please contact us through the website within the guarantee period so we can determine cause and suggest possible solutions. We may request that the product be brought to one of our gallery for evaluation. For large floor plants and other arrangements that cannot be brought into the store, customer is required to send an email with photos of the arrangement/s. A diagnosis of the problem will be made to determine cause by one of our trained plant experts. If cause is determined to be attributable to man-made actions beyond our control, customer will be fully responsible and guarantee will not apply. Any issues with the plants after the initial guarantee period are not covered and are responsibility of the new owner.
Returns & Exchanges
All sales are final. Returns or exchanges are not permitted once confirmed and paid for by client. Plants (like other living things) are sensitive to the touch, water, temperature, light and other external conditions which we have no control of once they are picked up or delivered to the customer. Refunds are not provided under any circumstance.
Garden/ Terrarium Renovation Service
As you enjoy your miniature gardens over the next couple of months, some of the plants in the arrangements may overgrow slightly, a few may possibly dry up, while others will maintain perfectly beautiful. We offer a renovation service where you can bring back the piece to our gallery and have the arrangement redone with new plants, soil and gravel. You will be charged for any new plants and materials we use that go into re-doing the arrangement. An estimate will be provided prior to initiation of the renovation for approval in person or over the phone. Once approved, renovations cannot be canceled or modified. Advanced payment of the estimated amount is required.
Renovation estimates are provided based on the type of plant selected and an estimated number of plants to be used in the arrangement. Actual price may vary slightly as our gardeners may add or reduce the total estimated amount of plants, or possibly change the plant type per availability. We will only request authorization from client if estimate is over 15% of the estimated amount. Otherwise, client is responsible for payment of the full actual amount within 15% of the estimate.
Plant the Future accepts cash, credit cards, and Apple Pay. No personal checks. All arrangements are to be paid in full upon receipt. Renovations are to be paid in advance per estimated amount.
Custom-made orders using clients’ own containers or those purchased at our gallery, including all renovations, require 100% advanced payment. Custom-made orders cannot be modified, cancelled or exchanged.
All arrangements and plants ordered in person, over the phone or via web for pick up need to be taken from the gallery when ready. We will contact you via your preferred method of contact when your order is ready. We will hold the arrangements for a maximum time of 2 weeks. Plants and arrangements left at the gallery plant after the two week period will be considered abandoned and will be donated to charity.
Floor Plant Samples at Galleries
All floor plants at the galleries are samples only and are not available for sale. When you order a floor plant, we will source a new fresh plant from our shadehouse/nursery.
Delivery & Installation
We provide delivery service in Miami-Dade and Broward Counties through our own delivery personnel or through partner courier companies. The cut-off time for next business day delivery is 3 pm, per product availability. Order must be received, paid and processed by that time to be able to be considered for scheduling. Same day delivery cut-off time is 1 pm, per product availability. Weekend, and expedited delivery service is available at two (2) times the standard estimated delivery fee.
To schedule a delivery, we require the receipient’s name, delivery address, telephone number, the purchaser’s contact information. We also require specific instructions on what to do if no one is home/office to receive the delivery. Delivery rates are determined based on the type of item ordered, quantity ordered, and overall delivery distance. Customers can select preferred delivery date and time slot (Morning 9AM-12PM or Afternoon 12PM-3PM) when placing an order and we will do our best effort (not guaranteed) to accommodate. Exact delivery hours cannot be requested. Delivery date and time slot range will be confirmed one day in advance of actual delivery date via preferred method of contact.
Our drivers do not call clients prior to delivery so it is responsibility of client to make sure someone will be in delivery address in the time slot provided. As a courtesy, our drivers can bring the arrangement inside the home/office and place it in the client’s desired location. However, driver cannot move arrangement to more than one location inside the home/office without manager’s approval. Extra time to move arrangements inside the house are billed at increments of 15 minutes ($20 each). All products are deemed accepted upon delivery of the product to customer or designated recipient’s address. Once an item has been delivered it immediately becomes responsibility of the new owner.
Unfortunately we cannot be responsible for the following situations that may arise in the delivery process:
- Items delivered to incorrect addresses supplied by the sender.
- Unsuccessful deliveries arising from the recipient not being present at the allocated time of delivery at the address supplied by the sender.
- Product quality problems caused by delayed delivery or improper handling by the recipient.
In case a delivery cannot be received by the recipient at the designated day and time slot, driver will follow instructions provided by the client (leave at door, concierge, etc). If that information is not available or option is not possible, the rescheduling of the delivery will be necessary and will incur an extra delivery fee.
Shipping & Handling
Many of our products available for shipping domestically within the USA and internationally (“shippable products”). Various shipping options are available including FedEx Ground, Fedex 2nd Day, FedEx Home Delivery, and FedEx 3 business days. Special crated shipping is available for delicate and large art pieces. Handling fees are added to all shipping orders. Client’s approval and pre-payment of shipping and handling quotes are required prior to shipping. Insurance for FedEx shipments are not included in the shipping cost and needs to be added upon request.
All preserved moss products can be shipped and carried on planes internationally. A letter with information on the nature of the moss material will be included with your international shipment/order which can be presented to customs officials if needed. We have not had any problems in the past but cannot guarantee this will be the case as each country has different laws and regulations.
Unfortunately not all of our products can be shipped. Any arrangement that has soil and live plants (such as terrariums, gardens, etc) cannot be shipped and is only available for pick-up and delivery in the Metro-Miami area. Tourists can pick-up arrangements and take them on board the plane at their own risk. Special emphasis should be made for California that has very strict agricultural regulations and will not allow any plant with soil to enter its state borders.